Terms and Conditions

 

 

Welcome to REDECORATE. These Terms and Conditions govern your use of our website and your purchase of second-hand furniture from our store, located in Johannesburg, South Africa.

 

By using our website and purchasing our products, you agree to the following:

​

1. Product Condition and Sales

• All items are sold “as is”. These are second-hand pieces and may show signs of previous use, wear, or minor defects.

• Customers are encouraged to inspect items in person at our store before purchasing.

• We offer optional restoration services at an additional cost. Restoration must be arranged prior to delivery or collection.

2. Viewing and Inspection

• Customers may visit our physical location to view any item prior to purchase. This helps ensure you are satisfied with the condition and quality of the item.

• Once an item is purchased and collected or delivered, it is considered accepted in its current state unless otherwise agreed in writing.

3. Deliveries

• Deliveries are arranged upon request and subject to availability.

• The condition of each item will be documented before leaving our store.

• Once an item is delivered, customers must inspect the item immediately. Any concerns must be reported within 24 hours of delivery.

4. Refunds and Returns Policy

• Refunds will only be considered under the following conditions:

  • The customer notifies us within 24 hours of delivery or collection.

  • The item has not been altered, used, or damaged since delivery/collection.

  • The refund is requested due to a material misrepresentation of the item (e.g., undisclosed major damage).

• Refunds will only be processed once the original payment has cleared in our account and the item is returned in its original state.

• No refunds or returns will be accepted after 48 hours of delivery/collection, in line with our policy of reasonable inspection time.

• We do not offer refunds for change of mind or if a customer keeps the item for more than 2 days post-delivery without raising an issue.

5. Compliance with South African Consumer Protection Act (CPA)

• We comply with the Consumer Protection Act, 2008, which allows for fair return policies in cases of defective goods or misrepresentation.

• Due to the nature of second-hand goods, the CPA allows sellers to limit returns, provided the goods are sold as described and any known defects are disclosed.

6. Payments

• All prices are quoted in South African Rand (ZAR).

• Payments must be made via accepted online or in-store payment methods.

• Orders will only be confirmed once full payment has been received and cleared in our account.

7. Restoration Services

• Restoration is available at an additional fee and must be arranged prior to delivery or collection.

• Turnaround times and costs for restoration will be communicated and agreed upon in writing.

8. Disclaimer

• While we take care to represent items as accurately as possible in photos and descriptions, colors, textures, and dimensions may vary slightly.

• We reserve the right to refuse a refund or return where goods were sold as described and inspected by the customer.

9. Contact Information​

If you have questions regarding these terms, refunds, or your order, please contact us.